Serves as the first point of contact within the division; obtains and documents information from internal and external customers; answers questions and/or refers to appropriate resource; screens and verifies identity information and provides claims status;

Evaluates documents for accuracy, ensures proper regulatory attachments are available, and determines method of delivery;

Has responsibility for the security and handling of confidential protected information. Independently verifies the routing of medical records and other confidential paper and/or electronic records received for claims decisions. Ensures documents are complete and associated with the correct claim;

Assists claimants in understanding the Social Security Disability program requirements; redirects calls if necessary;

Opens, prioritizes, and sorts incoming mail for all staff and for claims processing; collects and provides technical review of outgoing mail by destination and type.

Arranges for confidential medical records and reports to be sent or released to consultative examination vendors, attorneys, or other authorized third parties;

Researches the electronic case management systems, creates paper case files for claims adjudication, verifies receipt, and determines accurate fee reimbursement;

Reminds claimants of appointments and program requirements;

Processes and follows up with external state partners for vendor registration; coordinates and performs archiving duties;

Performs other duties as required.