State of Washington Classified Job Specification
SOCIAL SERVICE SPECIALIST 4
In the supervisor’s absence attends meetings and provides supervisory coverage;
Interprets and presents state and federal regulations to clients and families, established boards, citizen groups, providers/vendors and others concerned and involved with vulnerable individuals;
Conducts interviews in high risk, volatile situations posing a high risk of danger, including interviewing alleged perpetrators;
Provides training and monitoring and conducts quality assurance on publicly exposed crisis cases;
In conjunction with the supervisor, assigns and audits work, detects error trends, identifies training needs and reviews case actions for accuracy and provides feedback for annual performance evaluations;
Assesses/evaluates, monitors, makes recommendations and plans for family support services, including respite care programs for adults, developmental disability programs, therapies and family/child protective services;
Serves as case management lead for those cases determined by the supervisor to be potentially and/or exceptionally volatile;
Provides assistance with the coverage of assigned/unit caseloads in the absence of an assigned social service specialist;
Provides departmental training, peer consultation, and mentoring on cases;
Advises staff on appropriate assessment and intervention techniques, community and departmental resources, and caseload management;
Performs liaison educational and program functions between the agency and community social services, educational, law enforcement, medical and judicial agencies;
Prepares written and oral reports, documentation, inter-/intra-agency communications regarding program areas;
Implements and interprets policies and procedures;
Performs other related work as required.
Knowledge and Abilities
Ability to: lead, mentor, teach and train others, learn and act upon new information; work cooperatively with individuals and groups and to coordinate investigations, survey or inspections; exercise mature and sound judgment in problem solving, the decision making process, and in responding to complex volatile situations.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
One year of experience as a Social Service Specialist 3.
Three years of experience as a Social Service Specialist 2.
A Bachelor’s degree or higher in social services, criminal law/justice or an allied field and four years of experience as a Social Service Specialist 2.
A Master’s degree in social services, criminal law/justice or an allied field and two years of paid social service experience equivalent to a Social Service Specialist 2.
NOTE: A two-year Master's degree in one of the above fields that included a practicum may be substituted for one year of paid social service experience.
NOTE: Employees must successfully complete the formal training course sponsored by their division within one year of their appointment.
Class Specification History
New class; adopted June 13, 2019; effective July 1, 2019.
Revised typical work, knowledge and abilities and desirable qualifications; effective March 25, 2020.