State of Washington Classified Job Specification
SOCIAL SERVICE SPECIALIST 4
Positions at this level serve as a lead worker and perform advanced level specialized case management conducting investigations of abandonment, abuse, neglect, financial exploitation, personal exploitation or self-neglect of vulnerable adults and children.
Positions lead and provide coaching, mentoring, on the job training and assistance in the transition of staff from a formal training program to fieldwork. Positions also respond to difficult, publicly scrutinized, and/or high profile investigations of severe, high risk, life-threatening allegations of abandonment, abuse, neglect, financial exploitation, and self- neglect involving vulnerable individuals. These cases are made difficult by factors such as internal/external audit or review, media coverage, public scrutiny, heightened political interest, and multiple private party involvements.
Provides training, mentoring, feedback and consultation to staff who conduct assessment, service planning and investigations in the community and licensed and/or certified settings on technical issues, concerns and policies and procedures;
In the supervisor’s absence attends meetings and provides supervisory coverage;
Interprets and presents state and federal regulations to clients and families, established boards, citizen groups, providers/vendors and others concerned and involved with vulnerable individuals;
Conducts interviews in high risk, volatile situations posing a high risk of danger, including interviewing alleged perpetrators, training, monitoring and conducting quality assurance on publicly exposed crisis cases;
In conjunction with the supervisor, assigns and audits work, detects error trends, identifies training needs and reviews case actions for accuracy and provides feedback for annual performance evaluation;
Assesses/evaluates, monitors, makes recommendations and plans for family support services, including respite care programs for adults, developmental disability programs, therapies and family/child protective services;
Serves as case management lead for those cases determined by the supervisor to be potentially and/or exceptionally volatile;
Provides assistance with the coverage of assigned caseloads in the absence of a social service specialist;
Provides departmental training, peer consultation, and mentoring on cases;
Advises staff on appropriate assessment and intervention techniques, community and departmental resources, and caseload management;
Performs liaison educational and program functions between the agency and community social services, educational, law enforcement, medical and judicial agencies;
Prepares written and oral reports, documentation, inter-/intra-agency communications regarding program areas;
Implements and interprets policies and procedures;
Performs other related work as required.
Knowledge and Abilities
Knowledge of: social service principles and practices; goals and objectives of case planning and assessment, risk assessment, protecting vulnerable adults and children living in their own home and in licensed and certified setting and services to adults; laws, rules and regulations; investigative and casework principles and practices; social and economic conditions which affect the work of a public social service agency; interviewing techniques; social problems which call for the use of public and private community resources; principles of individual and social development, vocational counseling, and psychology; medical terminology and services; job training and educational resources; community resources.
Ability to: lead, mentor, teach and train others, learn and act upon new information; work cooperatively with individuals and groups and be able to coordinate investigations, survey or inspections; exercise mature and sound judgment in problem solving and the decision making process.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
A Bachelor’s degree or higher in social services, criminal law/justice or an allied field and two years of experience as a Social Service Specialist 3.
A Master’s degree in social services, criminal law/justice or an allied field and one year of paid social service experience equivalent to a Social Service Specialist 3.
NOTE: A two-year Master's degree in one of the above fields that included a practicum may be substituted for one year of paid social service experience.
Class Specification History
New class; adopted June 13, 2019; effective July 1, 2019.