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State of Washington Classified Job Specification


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Class Code: 100M
Category: Administrative Services

Class Series Concept



Supervises staff and/or lower level supervisors assigned to a variety of occupational categories or performing a variety of office support functions such as accounting, office support, data entry and inquiry, or word processing. Incumbents spend a majority of time overseeing and coordinating day-to-day unit operations, use independent judgment to accomplish assignments or solve problems, develop new work methods, procedures, or strategies or modify existing work methods, procedures, and strategies to solve new or unusual problems that impact the unit and requester of services, and plan and prioritize work to meet internal and external deadlines.

Typical Work

Acts as liaison to other departments; resolves problems that arise between unit personnel and persons served, both within and outside of the unit;

Develops and implements procedures, forms, work methods, schedules, job priorities, etc., to be followed by those supervised and coordinates workflow therein;

Develops and prepares reports related to the activities of the unit;

Coordinates and supervises others involved in the activities of the unit including the development, preparation and maintenance of departmental records, databases, statements of income and expenditures and summaries of departmental operation;

Communicates instructions from technical and administrative supervisors;

Consults with appropriate management regarding clerical requirements and makes recommendations regarding necessary budgeting of unit to accommodate staffing, equipment, supplies, and facility costs; prepares budget recommendations and monitors budget;

May perform duties of unit staff;

Performs other duties as required.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

Positions typically require high school graduation or equivalent and three years of clerical experience including one year of supervisory experience.

Class Specification History

New class effective: June 1, 2005; Office Support Supervisor 2 (replaces 01014 Office Support Supervisor 2, 2216 Office Support Supervisor II.)
Housekeeping revisions: Revise definition; delete distinguishing characteristics; adopted July 10, 2008, effective July 11, 2008.
Shadow class (Teamsters) added 6/29/2022, effective 7/1/2022. Office and Clerical.