See OFFICE ASSISTANT 1

As an office or unit’s designated lead worker, assigns, instructs and checks the work of lower level office support staff, plans and organizes work, and performs a variety of complex clerical projects and assignments such as establishing and revising electronic or manual record keeping systems including data base files, monitoring and evaluating financial records and/or documents, resolving clerical problems, responding to inquiries regarding policies, procedures, and services, drafting correspondence, compiling reports, and reviewing, screening, verifying, and evaluating applications, forms, or requests for information. Duties performed require substantive knowledge of a variety of regulations, rules, policies, procedures, processes, materials, or equipment.

Provides training and feedback to lower-level clerical staff;

Regularly assigns, instructs and checks the work of others as a significant portion of overall delegated responsibilities; provides input to supervisor(s) on employees’ performance;

Performs the duties of Office Assistant 3;

May use computer to compile data; review computer printouts for accuracy and completeness; review and assign codes given to data, for data entry purposes;

May tabulate numerical data from information provided and prepare numerical summaries, organizational charts, workflow charts and graphs;

May compare data from various sources to identify trends, differences, similarities, etc.;

Performs other duties as required.

Knowledge of: organizational and office policies; office methods and procedures; electronic or manual record keeping systems; compiling reports; principles of leadership and/or supervision.

Ability to: work independently; communicate effectively both verbally and in writing with internal and external customers; work effectively with others; develop and/or prepare reports and gather information; coordinate and lead the work of lower-level clerical staff; effectively communicate established procedures, policy and local practice.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

High school diploma or equivalent.


Two years of clerical experience;


One year experience directing, the work of others.

Equivalent education/experience.

New class effective: June 1, 2005; Office Assistant Lead (replaces 01012 Office Assistant Lead, 2223 Office Assistant Lead.)
Housekeeping revisions: Revise definition; delete distinguishing characteristics; adopted July 10, 2008, effective July 11, 2008.
Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.
Revised definition, distinguishing characteristics, revised typical work, knowledge and abilities and desired qualifications; base range increase from 40 to 41, adopted June 23, 2025, effective July 1, 2025.