State of Washington Classified Job Specification
WILDLAND FIRE DISPATCHER 1
Class Series Concept
• The location of the emergency or incident, including the street address, geographic location, or coordinate systems;
• Call back information from the caller;
• The nature of the emergency or incident;
• Details about the emergency, such as a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency and information for public assistance;
• Gathering of information to be passed off to the appropriate staff or dispatcher;
Receives and transfers telephone calls within the office and takes and relays messages when appropriate;
Responds to public inquiries for information;
Performs data entry into reporting systems such as, fire reporting systems, weather information systems, spread sheets and websites;
Inputs burn permit information into the SMOKEM System, assists public with information about outdoor burning, Industrial Fire Precaution Levels, and area closures;
Creates and writes, with assistance of field staff, fire and incident report narratives;
Assists other dispatchers in information notetaking for incidents through the use of WildCAD.
Knowledge and Abilities
Ability to: maintain a helpful and courteous attitude; deal tactfully and effectively with the public; remain calm under stressful conditions; use good judgment in evaluating and making decisions; obtain and provide accurate information; learn and demonstrate proficiency working with computer systems such as WildCAD, ACCESS, etc.
One year experience involving public contact or communication such as radio communications, receptionist, switchboard operator, or clerical office work which includes interacting with the public.
National Wildfire Coordinating Group qualified as a Radio Operator Trainee or Expanded Dispatch Recorder Trainee.
NOTE: Some positions may require keyboarding or typing accurately at a net speed of 35 words per minute or faster.