Within the Business and Professions Division of the Department of Licensing, plans, organizes and directs the licensing or regulatory activities for multiple professional licensing programs.

This is the fully competent level of the series. Positions are responsible for the full scope of work pertaining to professional licensing programs and applying the laws relating to professional licensing for the protection of the public. Positions perform one or more of the following:

• Evaluates documents used to verify compliance with licensing/registration requirements, approves applications, prepares statements of grounds for denial.

• Initiates investigative inquiries of licensees or license applicants based on violations of the law or possible violations of State laws or regulations. Works with Assistant Attorney General in preparing statement of charges, stipulated agreements and final orders.

• Directs the preparation and administration of examinations, including recruitment and use of item writers and test writing committees, recruitment and supervision of test proctors, scheduling of candidates and facilities, and responsibility for security of examination materials.

• Serves as liaison between the board and the division.

• Analyzes and recommends legislative changes for responsible program area(s).Makes recommendations for development of procedures to implement new legislation, policies and rules.

Determines appropriate action on complaints of unprofessional, incompetent, impaired and unlicensed practice; initiates investigations of licensees or license applicants based on violations or possible violations of State laws or regulations; works with Assistant Attorney General in preparing statement of charges, stipulated agreements and final orders; responsible for evaluating investigative reports prior to disciplinary proceedings; provides testimony during disciplinary proceedings in conjunction with the assistant attorneys general, investigators, witnesses, and board members;

Manages, directs, plans, and organizes all licensing related activities and functions; initiates and reviews applicant background investigations; evaluates documents and approves applications, ensuring compliance with licensing/registration requirements; recommends statements of grounds for denial;

Provides direction and guidance on complex issues to staff, applicants, public, national and regional organizations, through written correspondence, telephone or in-person contact;

Acts as advisor to the board regarding agency policies, positions and procedures;

Makes recommendations regarding proposed legislation and rules and implementation of new legislation and rules;

May supervise staff; reviews, prioritizes and assigns workloads, cultivates teamwork and cooperation; provides instruction and guidance and serves as an expert staff resource within division interviews, hires, evaluates and counsels staff;

Performs the duties of the lower level in the series;

Performs other duties as required.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

An Associate’s Degree

AND

Four years of technical experience in a licensing or regulatory program.

A Bachelor's degree involving major study in business administration, public administration, social or behavioral science or allied field and two years of professional experience in a licensing or regulatory program.


One year of experience as a Professional Licensing Representative 1.

Additional qualifying experience will substitute, year for year, for education.

Note: Selective certification may be approved for some positions requiring a specialized degree.

New class: July 12, 1991.
Revised minimum qualifications: February 14, 1992.
Revised new class code: (formerly 48966) effective July 1, 2007.
Revised title (formerly Professional Licensing Manager 2), update definition, distinguishing characteristics, typical work, desirable qualifications adopted June 22, 2023, effective July 1, 2023.