Within the Professional Licensing Division of the Department of Licensing, assists a Professional Licensing Administrator in planning, organizing and directing the licensing activities of a professional licensing program.

Positions in this classification are responsible for managing the work pertaining to specific professional licensing program(s) and to administer the laws relating to professional licensing for the protection of the public. Incumbents have responsibility for three or more of the following functions:

1. Initiates and reviews background investigations on license and/or registration applicants. Evaluates documents used to verify compliance with licensing/registration requirements, approves applications, prepares statements of grounds for denial.

2. Responsible for the investigation of complaints and formal disciplinary actions against licensed professionals. Initiates investigative inquiries of licensees or license applicants based on violations of the law or possible violations of State laws or regulations. Works with staff attorneys and/or Assistant Attorney General in preparing statement of charges, stipulated agreements and final orders.

3. Directs the preparation and administration of examinations, including recruitment and use of item writers and test writing committees, recruitment and supervision of test proctors, scheduling of candidates and facilities, and responsibility for security of examination materials.

4. Responsible for managing all activities of a professional licensing board. Develops and administers procedures to implement board actions, policies and business plans. Serves as liaison between the board and the agency.

5. Analyzes and recommends legislative changes for responsible program area(s). Prepares legislative critiques, fiscal notes and testifies at legislative hearings. Develops and administers procedures to implement new legislation, policies and rules.

Provides major program support to the Professional Licensing Administrator and is responsible for managing the work and administering the laws relating to professional licensing for the protection of the public; responsible for determining appropriate action on complaints of unprofessional, incompetent, impaired and unlicensed practice; initiates investigations of licensees or license applicants based on violations or possible violations of State laws or regulations; works with staff attorneys and/or Assistant Attorney General in preparing statement of charges, stipulated agreements and final orders; responsible for evaluating investigative reports prior to disciplinary proceedings; coordinates, ensures due process, and provides testimony during disciplinary proceedings in conjunction with the assistant attorneys general, investigators, witnesses, and board members; requires extensive knowledge on issues affecting confidentiality and public disclosure;

Manages and directs all licensing related activities and functions; initiates and reviews applicant background investigations; evaluates documents and approves applications, ensuring compliance with licensing/registration requirements; recommends statements of grounds for denial;

Provides direction and guidance on complex issues to staff, applicants, public, national and regional organizations, professions, etc., through written correspondence, telephone or in-person contact; attends local, regional and national seminars, conventions and meetings, representing the state and profession as speaker and participant; speaks to professional organizations, associations or special groups as requested; prepares responses on controversial and critical licensing matters for the governor, assistant director or Director; evaluates needs and develops or requests enhancements to automated systems;

Manages all activities and issues relating to board meetings; researches issues affecting boards and the professions; prepares documents and materials for discussion or action by the board; develops and administers procedures to implement board actions and policies; acts as advisor to the board regarding agency policies, positions and procedures; responsible for the training and orientation of new board members; implements board goals and objectives; responsible for preparation, justification, monitoring and management of board budgets;

Promulgates, recommends, and/or critiques proposed legislation and rules in the interest of the public welfare; on behalf of the agency, provides information and testimony at legislative hearings; plans, organizes and directs implementation of new legislation and rules;

May lead or supervise staff; reviews, prioritizes and assigns workloads, cultivates teamwork and cooperation; provides instruction and guidance and serves as an expert staff resource within division and agency; promotes and maintains responsive, high-caliber services, interviews, hires, evaluates and counsels staff;

Responsible for preparation and administration of written examinations, directs the recruitment and use of item writers and test writing committees; oversees recruitment and supervision of proctors, scheduling of candidates and facilities, security of exam materials and distribution of grades after examination;

Responsible for managing the program budget, controlling and monitoring for compliance with revenue and appropriation allotments; recommends fee changes necessary to implement mandated program requirements; assists Professional Licensing Administrator in administering overall biennial budget and related business plan for professional licensing programs;

Performs other duties as required.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

A Bachelor's degree involving major study in business administration, public administration, social or behavioral science or allied field and three years of professional experience in a licensing or regulatory program. 

OR

Three years of experience as a Professional Licensing Manager 1.

Additional qualifying experience will substitute, year for year, for education.

Selective certification may be approved for some positions requiring a specialized degree.

New class: 7-12-91
Revised minimum qualifications: 2-14-92
Revised new class code: (formerly 48966) effective July 1, 2007