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State of Washington Classified Job Specification


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Class Code: 459L
Category: Regulatory Services


Within the Business and Professions Division of the Department of Licensing, assists in planning, and organizing the licensing or regulatory activities for multiple professional licensing programs.

Distinguishing Characteristics

This is the entry level of the series. Positions are responsible for performing basic professional licensing or regulatory activities for professional licensing programs or assist in development of policies and procedures, recommendations and provide technical assistance to investigators and staff. Positions perform one or more of the following:

• Evaluates documents used to verify compliance with statutory licensing and makes recommendations for approval or denial of waiver requests.

• Assists with the preparation and administration of examinations;

• Assists with determining appropriate action on complaints of unlicensed practice. Provides technical assistance to investigators. Monitors probationary licensees, including mandated evaluations and reports.

Typical Work

Provides entry level program support to the Professional Licensing Representative 2 and assists with planning and organizing unit activities for multiple professional licensing programs.

Responsible for assisting in determining appropriate action on complaints of unprofessional, incompetent, impaired and unlicensed practice; initiates administrative investigations and/or provides technical assistance to investigators and staff; monitors probationary licensees including mandated evaluations and reports;

Coordinates licensing related activities and functions requiring knowledge of statutes, rules, regulations, and board and agency policies; evaluates documents and applications ensuring compliance with statutory requirements; evaluates and makes recommendations for approval or denial of applications, exam and waiver requests;

Provides information and recommendations on issues to staff, applicants, public, national and regional organizations, through written correspondence and telephone or in-person contact;

Provides information and recommendations in response to licensing or regulatory issues to licensees, audit, investigations and disciplinary staff, board members, national and regional organizations, and public; compiles reports and conducts special projects; assists with development of policies and procedures and implementation of legislation recommendations; interprets statutes, rules, regulations and policies in response to inquiries from the public, state, and federal agencies and professional associations;

Assist with the implementation of new legislation and rules;

May serve as a lead; provides instruction and guidance to staff;

Performs other duties as required.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position..

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Desirable Qualifications

An Associate Degree



Three years of technical experience in a licensing or regulatory program.


A Bachelor's degree involving major study in business administration, public administration, social or behavioral science or allied field.


One year of technical experience in a licensing or regulatory program.

Note: Additional qualifying experience will substitute, year for year, for the required education.

Selective certification may be approved for some positions requiring a specialized degree.

Class Specification History

New class: July 12, 1991.
Revised minimum qualifications: February 14, 1992.
Revised new class code: (formerly 48964) effective July 1, 2007.
Revised title (formerly Professional Licensing Manager 1), updated definition, distinguishing characteristics, typical work, desirable qualifications, adopted June 22, 2023, effective July 1, 2023.

Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.