Within the Professional Licensing Division of the Department of Licensing, assists in planning, organizing and directing the licensing activities of a professional licensing program.

This classification is an entry level for the Professional Licensing Manager series. Positions in this classification are responsible for managing all functions of a professional licensing program or assist a Professional Licensing Manager 2 or a Professional Licensing Administrator in managing one functional area/component of a Professional Licensing Board. Incumbents must meet one of these areas to be allocated to this classification:

1. Initiates and reviews background investigations of license applicants, evaluates documents used to verify compliance with statutory licensing requirements, approves applicant qualifications. Evaluates and makes recommendations for approval or denial of waiver requests.

2. Directs the preparation and administration of examinations, including recruitment and use of item writers and test writing committees, supervision of proctors, scheduling of candidates and facilities and responsibility for security of examination materials.

3. Determines appropriate action on complaints of unlicensed practice. Initiates administrative investigations and provides technical direction to investigators. Monitors probationary licensees, including mandated evaluations and reports.

4. Manages and directs all unit activities for a Professional Licensing program. Includes responsibility for managing the program budget, development of policies and procedures, and the development, critique and implementation of legislation.

Provides entry level program support to the Professional Licensing Administrator and/or Professional Licensing Manager 2 and is responsible for planning, organizing and coordinating unit activities for a professional licensing program or component(s) of a Professional Licensing program under the Department of Licensing;

Responsible for assisting in determining appropriate action on complaints of unprofessional, incompetent, impaired and unlicensed practice; initiates administrative investigations and/or provides technical direction to investigators; responsible for evaluating investigative reports prior to disciplinary proceedings; coordinates, ensures due process, and provides testimony during disciplinary proceedings in conjunction with the assistant attorneys general, investigators, witnesses, and board members; monitors probationary licensees including mandated evaluations and reports; requires extensive knowledge on issues affecting confidentiality and public disclosure;

Manages and directs licensing related activities and functions requiring an in-depth knowledge of statutes, rules, regulations, and board and agency policies; initiates and reviews applicant background investigations; evaluates documents and approves applications ensuring compliance with statutory requirements; approves applicant qualifications; evaluates and makes recommendations for approval or denial of waiver requests;

Provides information, direction and guidance on complex issues to staff, applicants, public, national and regional organizations, professions, etc., through written correspondence and telephone or in-person contact; speaks to professional organizations, associations, or special groups as requested; drafts responses on controversial and critical licensing matters for the Governor, Director or Assistant Director; evaluates needs and develops or requests enhancements to automated systems;

Provides direction and guidance on complicated issues to licensees, audit, investigations and disciplinary staff, board members and public; recommends and/or implements changes to ensure efficient high-quality service to customers; prepares responses under own signature; writes reports and conducts special projects relating to program issues; develops and implements policies and procedures; interprets complex statutes, rules, regulations and policies in response to inquiries from the public, state, and federal agencies and professional associations with regard to specific licensing issues;

Promulgates, recommends, and/or critiques proposed legislation and rules in the interest of the public welfare; on behalf of the agency, provides testimony at legislative hearings; plans, organizes and directs the implementation of new legislation and rules; testifies in court proceedings;

May lead or supervise; reviews, prioritizes and assigns workloads, cultivates teamwork and cooperation; provides instruction and guidance and serves as an expert staff resource within division and agency; promotes and maintains responsive, high-caliber service; interviews, hires, evaluates and counsels staff;

Directs the preparation and administration of examinations including recruitment and use of item writers and test writing committees, supervision of proctors, scheduling of candidates and facilities, security of exam materials and distribution of grades after examination;

Responsible for managing the program budget, monitoring for compliance with revenue and appropriation allotments; may provide information for or conduct license fee studies;

Performs other duties as required.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

A Bachelor's degree involving major study in business administration, public administration, social or behavioral science or allied field.

AND

Two years of technical experience in a licensing or regulatory program.

Note:  Additional qualifying experience will substitute, year for year, for the required education.

Selective certification may be approved for some positions requiring a specialized degree.

New class: 7-12-91
Revised minimum qualifications: 2-14-92
Revised new class code: (formerly 48964) effective July 1, 2007