Within the Department of Licensing, manages one or more statewide licensing service programs.  Responsibilities include planning, developing, monitoring, budgeting and evaluation.

Provides assistance in the interpretation of licensing laws and regulations;  

Provides guidance to staff responsible for quality customer service for assigned programs;  

Develops and coordinates implementation of program initiatives with other State agencies, Federal, State or local governmental jurisdictions;  

Negotiates agreements with other states and countries regarding tax collection and licensing reciprocity matters;  

Testifies at legislative hearings;  

Drafts and evaluates legislation for impact on program areas;  

Participates as a member of nation-wide committees on issues related to program area;  

Conducts public and stakeholder meetings on licensing laws and Department policies; 

Develops, justifies, and monitors budget for service program areas;  

Responsible for complex cost accounting expenditure reporting for program area;  

Develops policies for licensing services programs;  

Independently develops training programs and provides training and technical assistance to customer service staff;  

Performs other work as required.

Knowledge of:  program development and implementation; legislative process; budget preparation and monitoring; policy development.   

Ability to:  work with a diverse workforce and organizations; prepare and present controversial issues; speak and write effectively; conduct public meetings; negotiate agreements; cultivate effective relationships with stakeholders; speak before large groups.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

A Bachelor's degree involving major study in accounting, business or public administration, or closely allied field.   

AND 

Three years of management, administrative or supervisory experience.   

Additional qualifying experience may be substituted, year for year, for the Bachelor's degree.