Manages a driver or vehicle licensing office within a geographic district of the state; or serves as a manager of a large metropolitan driver and vehicle licensing office; or senior licensing programs technical specialist responsible for technical consultation and training within a region.

Positions are second level supervisors responsible for oversight of, a licensing office within a geographic district of the state.

Manages a licensing office or a metropolitan licensing office; responsible for interviewing, reference checks and selection of staff; evaluates performance and takes corrective action, plans, organizes, assigns and reviews work; assists in the resolution of grievances; and conducts annual assessments and performance plans; 

Evaluates training needs; advises and provides training for motor vehicle representatives and staff in new methods, policies, procedures and law; maintains training summaries; participates in employee orientation and career development; develops and coordinates training opportunities for staff within the region; department and division training managers; participates as an instructor at in-service training scheduled for all Licensing Services Representatives; 

Develops, revises and implements policies and procedures to align with state and federal regulations; assists the public in interpreting licensing laws and regulations; develops educational and informational materials for the public; monitors and evaluates legislation pertaining to driver, vehicle and vessel licensing processes; 

Conducts technical training for special background, medical and driver education waivers; conducts fraud and special drive test investigations; conducts other investigations as assigned; 

Conducts special examinations of problem drivers and difficult re-examinations involving physical or mental handicaps, language barriers, habitual offenders and accident-prone drivers; investigates complaints; 

Analyzes effectiveness of written and practical examination methods; reviews procedures and manuals and updates as necessary; recommends changes; 

Directs or conducts field inspections of mobile travel units; 

Conducts special background research on specific assignments; 

Represents department, within assigned area of responsibility, providing information to public on driver and motor vehicle laws, licensing procedures, traffic safety education programs, etc.; acts as liaison to civic groups, service organizations, enforcement agencies and courts; resolves customer complaints; provides testimony to departmental hearings and the courts; 

Coordinates or assists implementation of licensing, safety, first aid and disaster relief programs in an assigned area of the state to promote and maintain uniform operations; 

Performs the duties of the Licensing Service Manager in their absence or as directed;

Performs the duties of the lower levels in the series;

Performs other work as required

Knowledge of: management and leadership skills required to manage people, facilities, and equipment; sound business practices; measurements to track successes; office methods and procedures; Washington State drivers’ licensing and motor vehicle laws and administrative codes; Department of Licensing's programs, rules, regulations, licensing policies and procedures; licensing training needs; business technology. 

Ability to: read, understand and interpret complex laws, rules, and regulations; answer and solve complex problems; make independent decisions; lead and influence a diverse workforce; work cooperatively and tactfully with stakeholders , local communities and the public sector; assess needs; write clearly and concisely; adapt to change seeking solutions; build teams and develop individuals; train and instruct staff in driver examining and vehicle licensing methods; interview and conduct motor vehicle operator's examinations; analyze situations and adopt effective courses of action and/or instruction; speak publicly and communicate one-on-one.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
The following is required for positions involved in REAL ID drivers’ licenses or identification cards. Applicants must successfully pass a name-based and fingerprint-based criminal history records check and employment eligibility verification.

A Bachelor's degree involving major study in business or public administration, or closely allied field and three years of management, administrative or supervisory experience.


Two years of experience as a Licensing Services Representative 2 and one year of management, administrative or supervisory experience.


Two years of experience as a Licensing Services Representative 3.
Additional management, administrative or supervisory experience will substitute, year for year, for required education. 

A valid Washington State driver's license is required for positions supervising driver licensing offices or performing driver’s licensing functions.
For senior licensing programs technical specialist positions:

• Three years of experience as a Licensing Services Representative 2.

• Two years of experience as a Licensing Services Representative 3.


• A Bachelor's degree involving major study in accounting, business or public administration, or closely allied field and three years of experience providing technical assistance in a regulatory agency or licensing environment including experience conducting research and analyzing policies, laws, rules, or regulations.
Additional management, administrative or supervisory experience will substitute, year for year, for required education.

A valid Washington State driver's license is required for positions supervising driver licensing offices or performing driver’s licensing functions.

New class: July 1, 1993 (replaced Drivers' License Examiner 3, Drivers' License Examiner 4 and Vehicle Safety Education Coordinator).
Corrected job title in headers: May 1, 2007.
New class code: (formerly 48404) effective July 1, 2007.
Base range salary adjustment adopted June 30, 2017, effective July 1, 2017.
Base range salary adjustment adopted June 13, 2019, effective July 1, 2019; from range 50 to 52.
Revised definition, distinguishing characteristics, typical work, knowledge and abilities, legal requirements, and desirable qualifications, adopted June 22, 2023, effective July 1, 2023.