Manages a driver or vehicle licensing office within a geographic district of the state; or serves as a manager of a large metropolitan driver and vehicle licensing office; or senior licensing programs technical specialist responsible for technical consultation and training within a region.

Positions are second level supervisors responsible for oversight of, a licensing office within a geographic district of the state.

Manages a licensing office or a metropolitan licensing office; responsible for interviewing, reference checks and selection of staff; evaluates performance and takes corrective action, plans, organizes, assigns and reviews work; assists in the resolution of grievances; and conducts annual assessments and performance plans; 

Evaluates training needs; advises and provides training for motor vehicle representatives and staff in new methods, policies, procedures and law; maintains training summaries; participates in employee orientation and career development; develops and coordinates training opportunities for staff within the region; department and division training managers; participates as an instructor at in-service training scheduled for all Licensing Services Representatives; 

Develops, revises and implements policies and procedures to align with state and federal regulations; assists the public in interpreting licensing laws and regulations; develops educational and informational materials for the public; monitors and evaluates legislation pertaining to driver, vehicle and vessel licensing processes; 

Conducts technical training for special background, medical and driver education waivers; conducts fraud and special drive test investigations; conducts other investigations as assigned; 

Conducts special examinations of problem drivers and difficult re-examinations involving physical or mental handicaps, language barriers, habitual offenders and accident-prone drivers; investigates complaints; 

Analyzes effectiveness of written and practical examination methods; reviews procedures and manuals and updates as necessary; recommends changes; 

Directs or conducts field inspections of mobile travel units; 

Conducts special background research on specific assignments; 

Represents department, within assigned area of responsibility, providing information to public on driver and motor vehicle laws, licensing procedures, traffic safety education programs, etc.; acts as liaison to civic groups, service organizations, enforcement agencies and courts; resolves customer complaints; provides testimony to departmental hearings and the courts; 

Coordinates or assists implementation of licensing, safety, first aid and disaster relief programs in an assigned area of the state to promote and maintain uniform operations; 

Performs the duties of the Licensing Service Manager in their absence or as directed;

Performs the duties of the lower levels in the series;

Performs other work as required

Knowledge of: management and leadership skills required to manage people, facilities, and equipment; sound business practices; measurements to track successes; office methods and procedures; Washington State drivers’ licensing and motor vehicle laws and administrative codes; Department of Licensing's programs, rules, regulations, licensing policies and procedures; licensing training needs; business technology. 

Ability to: read, understand and interpret complex laws, rules, and regulations; answer and solve complex problems; make independent decisions; lead and influence a diverse workforce; work cooperatively and tactfully with stakeholders , local communities and the public sector; assess needs; write clearly and concisely; adapt to change seeking solutions; build teams and develop individuals; train and instruct staff in driver examining and vehicle licensing methods; interview and conduct motor vehicle operator's examinations; analyze situations and adopt effective courses of action and/or instruction; speak publicly and communicate one-on-one.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
The following is required for positions involved in REAL ID drivers’ licenses or identification cards. Applicants must successfully pass a name-based and fingerprint-based criminal history records check and employment eligibility verification.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

A Bachelor's degree involving major study in business or public administration, or closely allied field and three years of management, administrative or supervisory experience.


Two years of experience as a Licensing Services Representative 2 and one year of management, administrative or supervisory experience.


Two years of experience as a Licensing Services Representative 3.
Additional management, administrative or supervisory experience will substitute, year for year, for required education. 

A valid Washington State driver's license is required for positions supervising driver licensing offices or performing driver’s licensing functions.
For senior licensing programs technical specialist positions:

• Three years of experience as a Licensing Services Representative 2.

• Two years of experience as a Licensing Services Representative 3.


• A Bachelor's degree involving major study in accounting, business or public administration, or closely allied field and three years of experience providing technical assistance in a regulatory agency or licensing environment including experience conducting research and analyzing policies, laws, rules, or regulations.
Additional management, administrative or supervisory experience will substitute, year for year, for required education.

A valid Washington State driver's license is required for positions supervising driver licensing offices or performing driver’s licensing functions.

New class: July 1, 1993 (replaced Drivers' License Examiner 3, Drivers' License Examiner 4 and Vehicle Safety Education Coordinator).
Corrected job title in headers: May 1, 2007.
New class code: (formerly 48404) effective July 1, 2007.
Base range salary adjustment adopted June 30, 2017, effective July 1, 2017.
Base range salary adjustment adopted June 13, 2019, effective July 1, 2019; from range 50 to 52.
Revised definition, distinguishing characteristics, typical work, knowledge and abilities, legal requirements, and desirable qualifications, adopted June 22, 2023, effective July 1, 2023.

Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.