Oversees and supervises a driver or vehicle licensing office within a geographic district of the state; or serves as a second-level supervisor of a unit within a driver and vehicle licensing office; or senior level licensing technical specialist responsible for technical consultation and training within a region.

Positions are responsible for the day to day operations and supervision of staff of a driver or vehicle licensing field office located within a geographic district of the state.

OR

Positions are second-level supervisors of a unit within a driver or vehicle licensing office and reports directly to a District Manager.

OR

A senior licensing programs technical specialist provides technical consultant services to management and is responsible for assessing training needs and, conducting or coordinating, the technical training of staff statewide. The technical specialist reports to a Licensing Services Manager or Regional Administrator and works without technical oversight. The technical specialist also conducts technical audits of licensing offices and third-party test sites and may conduct statewide training as assigned.

Maintains a field driver licensing office; responsible for interviewing, reference checks and selection of candidates; evaluates performance and takes corrective non-disciplinary action, plans, organizes, assigns and reviews work of staff; assists in the resolution of grievances; and conducts annual assessments and performance plans;

Evaluates training needs; advises and provides training for motor vehicle representatives and staff in new methods, policies, procedures and law; maintains training summaries; participates in employee orientation and career development; develops and coordinates training opportunities for staff; department and division training managers; participates as an instructor at in-service training scheduled for all Licensing Services Representatives;

Develops, revises and implements policies and procedures to align with state and federal regulations; assists the public in interpreting licensing laws and regulations; develops educational and informational materials for the public; monitors and evaluates legislation pertaining to driver, vehicle and vessel licensing processes;

Conducts technical training for special background, medical and driver education waivers; conducts fraud and special drive test investigations; conducts other investigations as assigned;

Conducts special examinations of problem drivers and difficult re-examinations involving physical or mental handicaps, language barriers, habitual offenders and accident-prone drivers; investigates complaints;

Analyzes effectiveness of written and practical examination methods; reviews procedures and manuals and updates as necessary; recommends changes;

Directs or conducts field inspections of mobile travel units;

Conducts special background research on specific assignments;

Represents department, within assigned area of responsibility, providing information to public on driver and motor vehicle laws, licensing procedures, traffic safety education programs, etc.; acts as liaison to civic groups, service organizations, enforcement agencies and courts; resolves customer complaints; provides testimony to departmental hearings and the courts;

Coordinates or assists implementation of licensing, safety, first aid and disaster relief programs in an assigned area of the state to promote and maintain uniform operations;

Performs the duties of the Licensing Service Manager in their absence or as directed;

Performs the duties of the lower levels in the series;

Performs other work as required.

Knowledge of: management and leadership skills required to manage people, facilities, and equipment; sound business practices; measurements to track successes; office methods and procedures; Washington State drivers’ licensing and motor vehicle laws and administrative codes; Department of Licensing's programs, rules, regulations, licensing policies and procedures; licensing training needs; business technology.

Ability to: read, understand and interpret complex laws, rules, and regulations; answer and solve complex problems; make independent decisions; lead and influence a diverse workforce; work cooperatively and tactfully with stakeholders, local communities and the public sector; assess needs; write clearly and concisely; adapt to change seeking solutions; build teams and develop individuals; train and instruct staff in driver examining and vehicle licensing methods; interview and conduct motor vehicle operator's examinations; analyze situations and adopt effective courses of action and/or instruction; speak publicly and interact with public in an efficient and courteous manner.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

The following is required for positions involved in the manufacture or production of REAL ID drivers’ licenses or identification cards or who have the ability to affect the identity information that appears on the driver’s license or identification card or who have the ability to affect the identity information that appears on the driver’s license or identification cards. Applicants must successfully pass a name-based and fingerprint-based criminal history records check and employment eligibility verification.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

A Bachelor's degree involving major study in business or public administration, or closely allied field and three years of management, administrative or supervisory experience.


Two years of experience as a Licensing Services Representative 2 and one year of management, administrative or supervisory experience.


Two years of experience as a Licensing Services Representative 3.
Additional management, administrative or supervisory experience will substitute, year for year, for required education.

For senior licensing programs technical specialist positions:

• Three years of experience as a Licensing Services Representative 2.



• Two years of experience as a Licensing Services Representative 3.


• A Bachelor's degree involving major study in accounting, business or public administration, or closely allied field and three years of experience providing technical assistance in a regulatory agency or licensing environment including experience conducting research and analyzing policies, laws, rules, or regulations.
Additional management, administrative or supervisory experience will substitute, year for year, for required education.

Possession of a valid driver's license may be required.

New class: July 1, 1993 (replaced Drivers' License Examiner 3, Drivers' License Examiner 4 and Vehicle Safety Education Coordinator).
Corrected job title in headers: May 1, 2007.
New class code: (formerly 48404) effective July 1, 2007.
Base range salary adjustment adopted June 30, 2017, effective July 1, 2017.
Base range salary adjustment adopted June 13, 2019, effective July 1, 2019; from range 50 to 52.
Revised definition, distinguishing characteristics, typical work, knowledge and abilities, legal requirements, and desirable qualifications, adopted June 22, 2023, effective July 1, 2023.
Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.
Revised definition, distinguishing characteristics, typical work, knowledge and abilities, and legal requirements; adopted June 23, 2025, effective July 1, 2025.

Revised desirable qualifications; effective July 27, 2025, due to adopted legislative action.