State of Washington Classified Job Specification
LICENSING SERVICES REPRESENTATIVE 3
Supervisor of a driver and/or vehicle licensing office within a district that is managed by a Licensing Services Representative 4; or, supervisor of a unit of Licensing Services Representatives within a large metropolitan office that is managed by a Licensing Services Representative 4; or, is the regional examiner responsible for Commercial Driver License (CDL) training and for evaluating the ability of Licensing Services Representatives and third party testers to conduct examinations for commercial truck and bus drivers licensing.
Supervises Licensing Services Representatives engaged in licensing activities; interviews, conducts background checks and selects staff; organizes, assigns, and reviews work; evaluates staff performance, knowledge, skills and abilities; evaluates the need for, and conducts training; takes corrective action; participates in employee orientation and career development; assists in the resolution of grievances;
Manages a licensing office; schedules staff; maintains records of all license work and fees collected and deposited; maintains correspondence files; monitors security; solves problems; maintains supplies; prepares periodic reports on licensing activities and employee attendance; conducts audits; reviews procedures, manuals and updates; conducts special background research on specific assignments; participates in development of the district budget; schedules the activities of the mobile driver licensing travel unit;
Analyzes the effectiveness of written and practical examination methods; counsels customers who fail driver skills exams;
Trains Licensing Services Representatives and third party testers to conduct skill testing of commercial drivers; conducts testing of examiners and third party testers to assure their ability to properly conduct skill testing; makes recommendations concerning the certification of examiners or testers; schedules and conducts audits of third party testers to ensure compliance with established procedures; audits third party tester skill test files and records; determines if third party testers fairly administer skill tests; prepares accurate, clear and concise audit reports and recommendations;
Provides commercial driver safety education training to third party testers and licensing services representatives;
Advises and trains motor vehicle representatives; provides training and technical assistance to driver education instructors; certifies instructors and schools; prepares accurate, clear and concise audit reports and recommendations concerning the qualifications of driver education instructors;
Performs other work as required.
Knowledge and Abilities
Knowledge of: Washington State Motor Vehicle Code.
Ability to: read, understand and interpret complex laws, rules, and regulations; instruct employees in driver examining and vehicle licensing methods; deal with public in an efficient and courteous manner; follow written and oral directions; work independently when required; speak publicly and write clear and concise reports; operate commercial vehicles of all classes during the training of Licensing Services Representatives and third party testers.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
One year of experience as a Licensing Services Representative 2.
An Associate of Arts degree or equivalent and three years of experience issuing driver licenses or vehicle titles and registrations to the public.
Additional experience issuing driver licenses or vehicle titles and registrations to the public will substitute, year for year, for education.
For commercial driver license examiner positions:
An Associate of Arts degree or equivalent.
Three years of experience conducting or evaluating state certified commercial driver license skill tests.
Five years of driving experience, two years of which must include driving class A vehicles.
Additional experience conducting or evaluating state certified commercial driver license skill tests will substitute, year for year, for education.
- A valid Washington State driver's license is required for appointment to, and continued employment in, positions supervising driver licensing offices.
- A valid Washington State class A Commercial Drivers' License (CDL) is required for appointment to, and continued employment in, a commercial driver's license examiner position.
Class Specification History
Revised new class code: (formerly 48403) effective July 1, 2007.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017.
Base range salary adjustment adopted 6/13/2019, effective 7/1/2019; from range 45 to 47.