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State of Washington Classified Job Specification

LICENSING SERVICES REPRESENTATIVE 3

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LICENSING SERVICES REPRESENTATIVE 3
Class Code: 458G
Category: Regulatory Services
Salary Range: 49


Definition

Supervisor of a driver licensing office within a district that is managed by a Licensing Services Representative 4 or a Licensing Services Manager; or supervisor of a unit of Licensing Services Representatives within a large metropolitan office that is managed by a Licensing Services Representative 4 or Licensing Services Manager; or is responsible for Commercial Driver License skills tests, training and evaluating the ability of Licensing Services Representatives and third party testers to conduct examinations for commercial truck and bus drivers licensing.

Typical Work

Supervises Licensing Services Representatives engaged in licensing activities; interviews, background checks, and selects staff; organizes, assigns, and reviews work; evaluates staff performance, knowledge, skills and abilities; evaluates the need for, and conducts training; takes corrective action; participates in employee orientation and career development; assists in the resolution of grievances;

Manages a licensing office; schedules staff; maintains records of all license work and fees collected and deposited; maintains correspondence files; monitors security; solves problems; maintains supplies; prepares periodic reports on licensing activities and staff attendance; conducts audits; reviews procedures, manuals and updates; schedules the activities of the licensing travel unit;

Trains Licensing Services Representatives and third party testers to conduct skill testing of commercial drivers; conducts testing of examiners and third party testers to assure their ability to properly conduct skill testing; makes recommendations concerning the certification of examiners or testers; schedules and conducts audits of third party testers to ensure compliance with established procedures; audits third party tester skill test files and records; determines if third party testers fairly administer skill tests; prepares accurate, clear and concise audit reports and recommendations; 

Recommends disciplinary action against instructors and driver schools for violations of rules and regulations; 

Provides commercial driver safety education training to third party testers and licensing services representatives;

Provides training and technical assistance to driver education instructors; verifies classification and endorsement of vehicle; certifies instructors and schools; prepares accurate, clear and concise audit reports and recommendations concerning the qualifications of driver education instructors;

Performs the duties of the lower levels in the series;

Performs other work as required.

Knowledge and Abilities

Knowledge of: Washington State drivers’ licensing and motor vehicle laws and administrative codes, departmental programs, licensing program regulations and guidelines, policies and procedures; business technology; office practices.

Ability to: read, understand and interpret complex laws, rules, and regulations; instruct staff in driver examining and vehicle licensing methods; deal with public in an efficient and courteous manner; follow written and oral directions; work independently when required; speak publicly and write clear and concise reports; operate commercial vehicles of all classes during the training of Licensing Services Representatives and third-party testers.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
The following is required for positions involved in REAL ID drivers’ licenses or identification cards. Applicants must successfully pass a name-based and fingerprint-based criminal history records check and employment eligibility verification.

Desirable Qualifications

One year of experience as a Licensing Services Representative 2.

OR

An Associate degree or equivalent and three years of experience issuing driver licenses or vehicle titles and registrations to the public.
 
Additional experience issuing driver licenses or vehicle titles and registrations to the public will substitute, year for year, for education.
 
A valid Washington State driver's license is required for positions supervising driver licensing offices or performing drivers licensing functions.

For commercial driver license positions:
An Associate degree or equivalent

AND

Three years of experience conducting or evaluating state certified commercial driver license skill tests

AND

Five years of driving experience, two years of which must include driving class A vehicles.
Additional experience conducting or evaluating state certified commercial driver license skill tests will substitute, year for year, for education.

A valid Washington State class A Commercial Drivers' License is required for a commercial driver's license position.

Class Specification History

New class: July 1, 1993 (replaced Drivers' License Examiner 2 and Commercial Drivers' License Examiner).
Revised new class code: (formerly 48403) effective July 1, 2007.
Base range salary adjustment adopted June 30, 2017, effective July1, 2017.
Base range salary adjustment adopted June 13, 2019, effective July 1, 2019; from range 45 to 47.
Base range salary adjustment, revised definition, typical work, legal requirements, knowledge and abilities, and desirable qualifications, adopted June 22, 2023, effective July 1, 2023.