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State of Washington Classified Job Specification

LICENSING SERVICES REPRESENTATIVE 1

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LICENSING SERVICES REPRESENTATIVE 1
458E
Category: Regulatory Services

Definition

Under close supervision performs entry level drivers and/or vehicle licensing work. As experience and knowledge are gained, becomes increasingly responsible for examining documentation and applications for legality and compliance with the law, conducting appropriate testing, and approving and issuing driver and/or vehicle licenses, titles, tags and special permits.

Distinguishing Characteristics

Incumbents in this class work under the guidance and close supervision of a Licensing Services Representative 3 or 4. This is an in-training class with a structured twelve-month training program. Incumbents will advance to the class of Licensing Services Representative 2 after successful completion of all components of the twelve-month training program.

Typical Work

Interprets and applies knowledge of laws, regulations, rules, policies and procedures in the resolution of inquiries, complaints and problems; 

Provides guidance and information to the public regarding driver and/or vehicle licenses, titles, registrations, tags, waivers, permits and fees; 

Closely observes applicants in order to assess their physical and mental condition; operates visual screening equipment to determine if an applicant is visually impaired; tests for visual acuity, field of vision, phoria and fusion; 

Reviews applications for completeness and accuracy; evaluates documentation; determines eligibility and identifies fraudulent documents; 

Conducts oral and written knowledge tests of state vehicle codes; evaluates and grades written, oral and performance tests; 

Conducts drive tests to determine an applicant's ability to operate a vehicle and/or motorcycle safely; lays out motorcycle skill test course; 

Approves and issues original, renewal and duplicate driver licenses; processes applicants for organ donor and voter registration; approves and issues identification cards; issues vehicle titles, registrations and tags; approves and issues agricultural, in-transit, use-fuel tax, and other special vehicle permits; approves and issues permits for entry into restricted and emergency geographical locations; staffs mobile driver licensing traveling unit; determines and collects appropriate fees; 

Examines motor vehicles for compliance with safety and legal requirements; verifies serial and motor numbers; 

Participates in disaster relief; renders first aid as required; 

Uses computer to create, retrieve, review, change or update driver and/or vehicle licensing and titling information; 

Operates and maintains office equipment to include computers, automated testing machines, printers, scantron, copiers, fax and camera equipment; 

Receives and accounts for starting cash and fees; audits cash drawers against daily transmittals; prepares and maintains files, records and transmittals of fee collections, deposits, check registers, correspondence and the physical inventory of accountable items; prepares reoccurring reports; maintains office security; reviews and files updates to the examiner manual; 

Performs other work as required.

Knowledge and Abilities

Knowledge of:  Washington State Motor Vehicle Code. 

Ability to:  read, understand and interpret complex laws, rules and regulations; converse with the public in an efficient and courteous manner; follow written and oral directions; work under minimum supervision; speak publicly and write clear and concise reports.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

An Associate of Arts degree or equivalent.

AND 

One year of work experience involving public contact. 

Experience involving public contact will substitute, year for year, for education. 

For positions doing driver licensing work: 

In addition to the minimum qualifications cited above, applicants must have five years of driving experience. 

NOTE:  A valid Washington State driver's license is required for appointment to, and continued employment in, positions performing drivers licensing functions.

Equivalent education/experience.

Class Specification History

New class: 7-1-93
Change probationary period to 12 months: 3/9/01
Revised new class code: (formerly 48401) effective July 1, 2007.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017.
Base range salary adjustment adopted 6/13/2019, effective 7/1/2019.

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