Positions in this class work under the guidance and close supervision of a Licensing Services Representative 3 or 4, providing entry level driver licensing or vehicle and vessel registration services. Positions are responsible for examining documentation and applications for legality, verify authenticity to establish identity, and compliance with the laws, approving and issuing non-enhanced driver licenses or processing vehicle registration, tabs, personalize plates, identification cards, and special permits.

Interprets and applies knowledge of laws, regulations, rules, policies and procedures in the resolution of inquiries, complaints and problems;

Provides guidance and information to the public regarding driver licenses or vehicle registrations, tabs, waivers, special permits and fees;

Closely observes applicants to assess their physical and mental condition; operates visual screening equipment to determine an applicant’s vision;

Reviews and evaluates applications for completeness and accuracy; evaluates documentation; determines eligibility and identifies fraudulent documents;

Approves and issues original, renewal and duplicate non-enhanced driver licenses, identification cards and instruction permits;

Processes, approves and issues restricted licenses, exemptions and license extensions;

Processes applicants for organ donor and voter registration;

Issues vehicle registrations tabs and special and personalized plates; approves and issues in-transit and other special vehicle permits; provides driver records; determines and collects appropriate fees;

Uses computer and agency programs to create, retrieve, review, change and update driver licensing and vehicle registration information and records;

Operates and maintains office equipment to include computers, automated testing machines, printers, scanner, copiers, fax and camera equipment;

Receives and accounts for starting cash and fees; process credit card payments; prepares and maintains files, records and transmittals of fee collections, deposits, check registers, correspondence and validates the physical inventory of accountable items; maintains office security;

Performs other work as required.

Knowledge of: State drivers’ licensing and motor vehicle laws and administrative codes, departmental programs, licensing program regulations and guidelines, policies and procedures; business technology; office practices.

Ability to: read, understand, and interpret laws, rules and regulations; converse with the public in an efficient and courteous manner; follow written and verbal directions; work under minimum supervision.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

An Associate degree or equivalent

AND

One year of work experience involving public contact or assisting with customer inquiries, problems, or complaints in a high production office environment.

Additional experience involving public contact or assisting with customer inquiries, problems, or complaints in a high production office environment will substitute, year for year, for education.

Equivalent education/experience.

New class: July 1, 1993.
Change probationary period to 12 months: March 9, 2001.
Revised new class code: (formerly 48401) effective July 1, 2007.
Base range salary adjustment adopted 6/30/2017, effective July 1, 2017.
Base range salary adjustment, revised definition, distinguishing characteristics, typical work and desirable qualifications, adopted June 22, 2023, effective July 1, 2023.
Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.
Revised definition, typical work, knowledge and abilities, desirable qualifications and removed distinguishing characteristics; base range increase from 43 to 44; adopted June 23, 2025, effective July 1, 2025.