State of Washington Classified Job Specification
VEHICLE SERVICES LIAISON OFFICER 2
Evaluates licensing operations; assures utilization of current procedures; ensures compliance with standards and determines any existing deficiencies in these areas;
Establishes proper methods to provide appropriate and effective services to the public and periodically reports effectiveness of these methods and services to the Department of Licensing;
Resolves title and registration problems presented by Licensing Agencies, sub-agencies, departmental staff, law enforcement agencies, vehicle dealers, insurance companies, financial institutions, and licensing agencies of other states providing timely solutions;
Trains agents and sub-agents in data processing methods, the use of computer equipment, and various software programs utilized in the County Auditor Automation project; diagnoses problems between hardware, software and users and provides timely solutions; advises and trains Vehicle Services Liaison Officer 1 staff in assigned area;
Performs other duties as required.
Knowledge and Abilities
Ability to: evaluate vehicle and vessel registration and titling functions and unpaid parking violation functions of County Auditors, Licensing Agents and sub-agents; train and instruct employees of those areas regarding State laws, rules, procedures; exercise initiative in planning and coordinating daily work; prepare and submit clear and accurate reports, develop and maintain tactful and effective working relationships with County Auditors, Licensing Agents and sub-agents; diagnose and resolve problems between computer equipment, programs and users; write clear and concise instructions, memos, letters, and other documents; analyze, research materials, and write reports.
Minimum Qualifications: A Bachelor's degree involving major study in Business, Public Administration, Traffic Administration, Pre-Law, Social Science, or closely allied field and three years of professional or customer service experience in vehicle and/or vessel titling and registration, or in the investigation and analysis of credit or financial conditions, or in related field.
One year as a Vehicle Services Liaison Officer 1.
Additional qualifying experience will substitute, year for year, for education.
Class Specification History
Revised minimum qualifications May 13, 1983
Revised definition and minimum qualifications November 9, 1984
Revised definition August 12, 1988
Revises salary, definitions, minimum qualifications: 7/14/00
New class code: (formerly 48290) effective July 1, 2007