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State of Washington Classified Job Specification

VEHICLE SERVICES LIAISON OFFICER 1

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VEHICLE SERVICES LIAISON OFFICER 1
459E
Category: Regulatory Services

Definition

In an in-training capacity receives individualized training designed to provide the necessary knowledge, skills and abilities to perform the duties of a Vehicle Services Liaison Officer 2.

Distinguishing Characteristics

Incumbents participate in a twelve month individualized training plan developed by the agency based on an assessment of the knowledge, skills and abilities that the incumbent brings to the job. As experience and knowledge are gained, incumbents become increasingly responsible for the technical assistance, training and compliance functions performed by an independent, fully qualified Vehicle Services Liaison Officer 2.

Typical Work

Reviews administrative practices of County Auditor's offices that are designated as Licensing Agents, and sub-agents who are appointed by County Auditors and approved by the Department of Licensing; evaluates administrative practices which include: responding to internal audit reports, reporting revenue to counties, remitting title and registration applications to the Department, correcting or completing applications which are unacceptable, processing nonsufficient fund checks, auditing inventory and disposing of surrendered license plates; recommends acceptance or denial of sub-agent applications; monitors and regulates registration functions; provides orientation and training;

Evaluates licensing operations; assures utilization of current procedures; ensures compliance with standards and determines any existing deficiencies in these areas;

Establishes proper methods to provide appropriate and effective services to the public and periodically reports effectiveness of these methods and services to the Department of Licensing;

Resolves title and registration problems presented by County Auditor's offices, subagencies, departmental staff, law enforcement agencies, vehicle dealers, insurance companies, financial institutions and licensing agencies of other states providing timely solutions;

Trains agents and sub-agents in data processing methods, the use of computer equipment and various software programs utilized in the County Auditor Automation project;

Performs other work as required.

Knowledge and Abilities

Knowledge of: State laws, rules and regulations governing vehicle and vessel title and registration procedures, unpaid parking violations, administrative practices of County Auditors and sub-agents, revenue procedures, revenue processing, training or education practices, and data processing procedures, various computer hardware and software applications as utilized in County Auditor Automation.

Ability to: evaluate vehicle and vessel registration and titling functions of County Auditors and sub-agents; train and instruct employees of those areas regarding State laws, rules, procedures; exercise initiative in planning and coordinating daily work; prepare and submit clear and accurate reports; develop and maintain tactful and effective working relationships with County Auditors and sub-agents.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

A Bachelor's degree involving major study in Business, Public Administration, Traffic Administration, Pre-Law, Social Science, or closely allied field. 

AND

Two years of professional or customer service experience in vehicle and/or vessel titling and registration, or in the investigation and analysis of credit or financial conditions, or in related field.

Additional qualifying experience will substituted, year for year, for education.

Class Specification History

New class Effective June 12, 1981
Revised minimum qualifications May 13, 1983
Revised definition and minimum qualifications November 9, 1984
Revised definition August 12, 1988
Revises Salary/definition/minimum qualifications. Add distinguishing characteristics. Extend probationary period: 7/14/00
New class code: (formerly 48280) effective July 1, 2007

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