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State of Washington Classified Job Specification


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Class Code: 162L
Category: Financial Services


In a training capacity and under close supervision, within the Office of Insurance Commissioner, either, 

  • Assists in the review and processing of filings of individual and group life and disability or property and casualty insurance policies, health care service contractor and health maintenance organization health care service agreements and related amendments for compliance with court decisions, laws, regulations and bulletins of the state and Office of Insurance Commissioner,


  • Assists in researching, reviewing and analyzing property and casualty and/or life and disability insurance industry compliance with the Washington State Insurance Code and applicable regulation;


  • Assists in conducting field investigations of complaints made against insurance agents, brokers, solicitors, adjusters and/or companies.

Distinguishing Characteristics

This is an in-training class. This class is designed to provide training opportunities and experience to become successful and fully qualified as a Functional Program Analyst 3. 

  • Incumbents will be eligible for advancement to Functional Program Analyst 3 after successful completion of a two year structured training program.

Typical Work

Assists in the review of past present and prospective statistical data, loss and expense ratios and margins for profit and contingencies; verifies accuracy of formulas;  

Assists in the review of new or revised insurance rate filings to ascertain whether rates are excessive, inadequate or discriminatory;   

Assists in responding to consumer inquiries, providing information and/or investigating complaints;   

Assists in the research and investigation of consumer complaints resulting from disputes and disagreements between consumers and insurers;   

Assists in the investigation of complaints from consumers and sellers of insurance products concerning possible illegal practices in the marketing of property and casualty and life and health insurance products;  

Assists in gathering of documenting evidence; and assists in the preparation of case files of completed investigations for transfer to county prosecutors or the U.S. Attorney’s Office for criminal prosecution;   

Performs other work as required.

Knowledge and Abilities

Knowledge of:  basic general law, insurance law and the Washington State Administrative Code, operations and practices of the insurance industry.   

Ability to:  analyze and solve problems; organize and conduct investigations and to effectively relate to individuals.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

A Bachelor's degree and one year as an Insurance Technician 3 or equivalent.   

Additional technical experience in the insurance industry or a regulatory agency will substitute, year for year, for education.

Class Specification History

New class: 3-14-80
Revised definition and minimum qualifications: 12-14-90
Revised definition, distinguishing characteristics, minimum qualifications, title change (formerly Insurance Technical Analyst), general revision: 1-10-97
New class code: (formerly 47730) effective July 1, 2007
(1/10/2008) Revised distinguishing characteristics effective January 11, 2008.